Supervising Others Online Certificate Course

Effectively Manage Your Staff to get More Out of Them

Supervising Others Online Certificate Course

NOW ONLY

€149

Save €90 (38%)
OFF RRP €239
Get Info Pack

Supervising Others Online Certificate Course

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

The Supervision and Management Online courses helps supervisors become more efficient and proficient with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Key Learning Objectives

  • Define requirements for required work.
  • Set the expectations for your staff.
  • Establish SMART goals for yourself.
  • Help your staff set SMART goals.
  • Learn to delegate appropriately.
  • Provide effective feedback to your staff.
  • Utilize effective time management techniques.
  • Perform effective conflict resolution.
  • Understand how to manage effectively in different situations.
  • Understand what a new supervisor needs to become an effective supervisor.

Supervising Others Online - Requirements

The Supervising Others Online Certificate Course is designed for people who would like to acquire the skills and knowledge to become effective supervisors. The course is delivered 100 percent online 24/7 and only takes 6 to 8 hours of study to complete. 

To complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Approximately 6 to 8 hours of study is needed to complete the course
  3. Registered students gain unrestricted lifetime access to the Supervising Others Online course
  4. All course material is available online 24/7 and can be accessed using any device
  5. Study online from anywhere in your own time at your own pace
  6. All students who complete the course will be awarded with a certificate of completion

Supervising Others Online Course - Outline

Module One: Getting Started

In this Supervising Other Online Certificate course, we will discuss the different concepts and tools necessary to become an effective supervisor. This includes solving problems, completing tasks, and working with other supervisors.

Course Objectives

  • Define requirements for particular tasks
  • Set expectations for your staff
  • Set SMART goals for yourself
  • Help your staff set SMART goals
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Manage your time more efficiently
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations
  • Understand what a new supervisor needs to do to get started on the right path

Module Two: Setting Expectations

In this section of the Supervising Others Online Certificate course, we discuss how we can create better working relationships by setting expectations.

Defining the Requirements

The first step is to define the requirements for given tasks. Describe what success looks like and develop the criteria.

Identifying Opportunities for Improvement and Growth

Any task that allows your employees to grow is beneficial for both parties. By acquiring a new skill, an employee can be a more productive member of the workforce while giving them an opportunity to have a break from an otherwise monotonous routine.

Setting Verbal Expectations

Expectations can be given either verbally or in written form. Meetings and other informal face-to-face gatherings are good opportunities to express expectations.

Putting Expectations in Writing

Writing down your expectations gives everyone a document for future reference. 

Module Three: Setting Goals

Goal setting is one of the most important life skills that can be applied in every aspect of our life. As a supervisor, goals give you direction.

Understanding Cascading Goals

Cascading or waterfall goal setting starts with executives or management setting goals first, then those goals flow down through the organization.

The SMART Way for Creating Goals

  • Smart
  • Measurable
  • Achievable
  • Relevant
  • Timed

Helping Others Set Goals

Setting your own goals should always take priority over helping others set goals. It is important to remember that all goals must be aligned with those of the organization. 

Module Four: Assigning Work

In this module, we discuss the different ways of assigning/delegating work and understand which method is appropriate for the situation. We will learn we can increase job satisfaction and improve employee performance.

General Principles

After setting expectations, the next step is to explain the tasks, deadlines, and how to provide progress reports. Encouraging creativity and independence can improve employee productivity, but it is critical that they understand what the end product should look like and particular steps that need to be followed.

Three Work Assignment Categories

  • Orders – these are not open for discussion
  • Requests – gives some room for interpretation
  • Suggestions – ideal for low priority tasks

The Dictatorial Approach

This is simply assigning tasks with no room for discussion. This is ideal for high-priority tasks or those that need to be completed urgently.

The Apple-Picking Approach

This method gives employees more freedom in selecting their tasks without emphasizing team problem solving or collaboration. This is a good approach for a small group of tasks to be assigned to a very small group of employees.

The Collaborative Approach

This method encourages team discussions when deciding who completes which tasks. It also involves establishing objectives and deadlines for each task.

Module Five: Degrees of Delegation

Delegation encourages independence while giving employees a sense of ownership and responsibility. Some supervisors consider delegating as something that diminishes their authority. But if done right, it makes the team more productive by letting supervisors focus on more important tasks.

Level One: Complete Supervision

This gives employees the least independence. It is ideal for complicated or dangerous tasks that need an extra level of care and expertise.

Level Two: Partial Supervision

This supervision technique requires a good balance between employee freedom and manager supervision. Employees have a limited amount of independence when performing their tasks but still require supervisors to monitor and evaluate work.

Level Three: Complete Independence

Contrary to most supervisor's beliefs, complete independence is the ideal type of employee supervision. When you can delegate tasks and give employees complete independence, this means that your employees possess a high level of competency.

Module Six: Implementing Delegation

After taking a look at the different ways of delegating, we will discuss the actual skills involved in delegating. You will learn how to delegate effectively and how this can improve overall productivity.

Deciding to Delegate

  • Tasks should provide opportunity for growth
  • Determine the cost of training against how often the task is to be performed
  • Determine value versus risks
  • The task should not be management related

To Whom Should You Delegate?

  • Level of training or assistance required
  • Determine if you have the time and training resources
  • Understand the individual’s preferred working style
  • Understand what the person wants from their job
  • Determine their long-term goals and interest
  • The person’s current workload
  • Determine if delegating this task require reshuffling of responsibilities

Providing Instructions

This involves taking the time to explain the tasks and processes. Teams and supervisors should work to develop a schedule for updates and milestones.

Monitoring the Results

As a supervisor, your task includes monitoring and supporting employees. Part of this is recognizing employees for exceptional performance.

Troubleshooting Delegation

  • How to avoid over-reliance
  • How to increase independence
  • Ask for recommendations
  • Ask another employee to perform a task
  • Get information from the source
  • Check for employees who are feeling overwhelmed with their tasks
  • Monitor and react accordingly

Module Seven: Providing Feedback

In this module, we discuss the different types of feedback you can deliver. This also includes using the appropriate type of feedback that increases the chance of it being received, understood, accepted and implemented by the person receiving the feedback.

Characteristics of Good Feedback

  • Specific
  • Timely
  • Expressed directly
  • Behavior focused
  • Actionable
  • Helpful

Feedback Delivery Tools

  • Direct Praise or Criticism
  • The Feedback Sandwich
  • The Open-Faced Sandwich
  • 360 Degree Feedback
  • Informal Feedback
  • Formal Feedback

Module Eight: Managing Your Time

This module gives you information on the different tools that help you plan and prioritize your tasks as a supervisor.

The 80/20 Rule

Also known as Pareto’s Principle, states that 80 percent of results from only 20 percent of actions.

Prioritizing with the Urgent-Important Matrix

Efficiency comes with prioritizing, which tasks should take more of your time. As a supervisor, you should be able to identify which is important and urgent.

Using a Productivity Journal

Prioritizing and planning are skills that are required for improving a supervisor's productivity. A journal makes it easier to implement this plan. A Personal Productivity Journal helps you focus on the different aspects of your work. This should also include what team member is involved in each task.

Module Nine: Resolving Conflict

As a supervisor, your role includes helping mediate and resolve conflicts within and outside the team. Conflicts, when left unmanaged, can result in poor performance. In this module, we will discuss the proper tools and techniques to solve conflicts.

Using a Conflict Resolution Process

This gives you an objective, neutral way to identify, explore, and resolve conflicts.

Tips in Maintaining Fairness

  • Never take sides
  • Encourage responses
  • Remain objective
  • Offer factual observations
  • Encourage win-win solutions
  • Ensuring a balance of power

Examining Root Causes

Creating Mutual Gain Options and Multiple Option Solutions

Module Ten: Tips for Special Situations

A supervisor can be hired from the outside or be promoted from within the team. This part of the course discusses the skills required for each situation.

What to Do if You’ve Been Promoted from within the Team

This can be challenging, especially for new supervisors. Transitioning from team member to a position of leadership can be difficult. Speak with other supervisors to get a working knowledge of the different roles and responsibilities of the position.

What to Do if You’re Leading a Brand New Team

May supervisors make the mistake of assuming that leading a new team is an easy task. This is because team members know little or nothing about each other. When leading a new team, make sure that you give them a clear role and objective.

What to Do if You’re Taking on an Established Team

This can be a difficult task for any supervisor. It is important that you get on the right foot and to do this is not to appear as a threat, but rather as a helpful new resource and valuable ally.

Module Eleven: Survival Tips for a New Supervisor

In this part of the Supervising Others Online Certificate course, we will discuss tips on how to get you on the path to becoming a great supervisor.

  • Ask the Right Questions
  • Go to Gemba
  • Keep Learning!

Section Twelve: Wrapping Up

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Management and Leadership Courses

Were you born a leader and want to put those leadership skills to good use? It’s so easy with Courses For Success – check out our great range of management and leadership courses now!

Please Note: We have included reviews from our Personal Success Program as we provide this free program with every course.

Section One: Getting Started

  • Objectives

Section Two: Setting Expectations

  • Criteria for Success
  • Spotting Opportunities for Improvement
  • Setting Expectations Verbally
  • Documenting Expectations

Section Three: Setting Goals

  • Understanding Cascading Goals
  • Creating SMART Goals
  • Helping Others Set Goals

Section Four: Assigning/Delegating Work

  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach

Section Five: Three Degrees of Delegation

  • First Degree: Complete
  • Second Degree: Partial
  • Third Degree: Complete

Section Six: Implementing Delegation

  • When to Delegate
  • Who Should I Delegate to?
  • Providing Instructions
  • Monitoring the Results
  • Delegation Dilemmas

Section Seven: High Impact Feedback

  • Characteristics of Good Feedback
  • Tools for Delivering Feedback
  • Informal Feedback
  • Formal Feedback

Section Eight: Managing Your Time

  • The 80/20 Rule
  • Prioritising with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using a Productivity Journal

Section Nine: Resolving Conflict

  • Understanding the Effective Conflict Resolution Process
  • Maintaining Fairness
  • Examining Root Causes
  • Creating Mutual Gain Options and Multiple Option Solutions

Section Ten: Establishing Yourself

  • Dealing with Promotion from within a Team
  • Supervising a Brand New Team
  • Dealing with an Established Team

Section Eleven: Survival Tips for a New Supervisor

  • Ask the Right Questions
  • Go to Gemba
  • Keep Learning!

Section Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
52%
4 star
30%
3 star
12%
2 star
4%
1 star
2%
(4347)
Average rating 4 out of 5 stars

11 July 2020 10:14:24 PM

This was very helpful and has helped me organize the house.

11 July 2020 01:46:35 PM

Found this helpful. Has helped me reorganize my desk and my house. I am still doing my house. I have reorganized my emails.

11 July 2020 12:06:01 PM

This course was very helpful. I have reorganized my area so I can study. That is great as I normally don't listen or react to what I read.

10 July 2020 03:33:45 PM

Very helpful and motivation to get organised and re-visit my current practices.

10 July 2020 02:09:41 PM

I have thoroughly enjoyed this course as it has gave me lots of practical ideas to put in place to organize my busy work and home life.

I would highly recommend this course.

10 July 2020 09:03:14 AM

Great information and advise in this one

Thanks heaps

10 July 2020 06:40:28 AM

Good

9 July 2020 03:23:22 PM

So great to be back

9 July 2020 08:39:34 AM

brilliant

8 July 2020 10:49:11 AM

Good course

3 July 2020 04:56:36 PM

good

2 July 2020 12:07:39 PM

This course offered great suggestions and solutions for organization, setting priorities on tasks and setting up a continuing system to meet your deadlines and organization goals.

2 July 2020 09:41:15 AM

This course was very good in making you think through your thoughts and feeling and set some insight for yourself.

1 July 2020 03:50:07 PM

Nice Course

30 June 2020 02:23:32 PM

great information and tips

29 June 2020 10:16:25 AM

great course, learned new strategies and approaches on how to stay organized

29 June 2020 03:35:23 AM

Great course so far. Really loving the content.

28 June 2020 02:38:50 AM

Good

27 June 2020 11:47:21 PM

Helpful

27 June 2020 11:41:34 PM

Helpful

Load more reviews Loading...
1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card and Bank Transfer. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

About this Course

Supervising Others Online Certificate Course

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

The Supervision and Management Online courses helps supervisors become more efficient and proficient with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Key Learning Objectives

  • Define requirements for required work.
  • Set the expectations for your staff.
  • Establish SMART goals for yourself.
  • Help your staff set SMART goals.
  • Learn to delegate appropriately.
  • Provide effective feedback to your staff.
  • Utilize effective time management techniques.
  • Perform effective conflict resolution.
  • Understand how to manage effectively in different situations.
  • Understand what a new supervisor needs to become an effective supervisor.

Supervising Others Online - Requirements

The Supervising Others Online Certificate Course is designed for people who would like to acquire the skills and knowledge to become effective supervisors. The course is delivered 100 percent online 24/7 and only takes 6 to 8 hours of study to complete. 

To complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Approximately 6 to 8 hours of study is needed to complete the course
  3. Registered students gain unrestricted lifetime access to the Supervising Others Online course
  4. All course material is available online 24/7 and can be accessed using any device
  5. Study online from anywhere in your own time at your own pace
  6. All students who complete the course will be awarded with a certificate of completion

Supervising Others Online Course - Outline

Module One: Getting Started

In this Supervising Other Online Certificate course, we will discuss the different concepts and tools necessary to become an effective supervisor. This includes solving problems, completing tasks, and working with other supervisors.

Course Objectives

  • Define requirements for particular tasks
  • Set expectations for your staff
  • Set SMART goals for yourself
  • Help your staff set SMART goals
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Manage your time more efficiently
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations
  • Understand what a new supervisor needs to do to get started on the right path

Module Two: Setting Expectations

In this section of the Supervising Others Online Certificate course, we discuss how we can create better working relationships by setting expectations.

Defining the Requirements

The first step is to define the requirements for given tasks. Describe what success looks like and develop the criteria.

Identifying Opportunities for Improvement and Growth

Any task that allows your employees to grow is beneficial for both parties. By acquiring a new skill, an employee can be a more productive member of the workforce while giving them an opportunity to have a break from an otherwise monotonous routine.

Setting Verbal Expectations

Expectations can be given either verbally or in written form. Meetings and other informal face-to-face gatherings are good opportunities to express expectations.

Putting Expectations in Writing

Writing down your expectations gives everyone a document for future reference. 

Module Three: Setting Goals

Goal setting is one of the most important life skills that can be applied in every aspect of our life. As a supervisor, goals give you direction.

Understanding Cascading Goals

Cascading or waterfall goal setting starts with executives or management setting goals first, then those goals flow down through the organization.

The SMART Way for Creating Goals

  • Smart
  • Measurable
  • Achievable
  • Relevant
  • Timed

Helping Others Set Goals

Setting your own goals should always take priority over helping others set goals. It is important to remember that all goals must be aligned with those of the organization. 

Module Four: Assigning Work

In this module, we discuss the different ways of assigning/delegating work and understand which method is appropriate for the situation. We will learn we can increase job satisfaction and improve employee performance.

General Principles

After setting expectations, the next step is to explain the tasks, deadlines, and how to provide progress reports. Encouraging creativity and independence can improve employee productivity, but it is critical that they understand what the end product should look like and particular steps that need to be followed.

Three Work Assignment Categories

  • Orders – these are not open for discussion
  • Requests – gives some room for interpretation
  • Suggestions – ideal for low priority tasks

The Dictatorial Approach

This is simply assigning tasks with no room for discussion. This is ideal for high-priority tasks or those that need to be completed urgently.

The Apple-Picking Approach

This method gives employees more freedom in selecting their tasks without emphasizing team problem solving or collaboration. This is a good approach for a small group of tasks to be assigned to a very small group of employees.

The Collaborative Approach

This method encourages team discussions when deciding who completes which tasks. It also involves establishing objectives and deadlines for each task.

Module Five: Degrees of Delegation

Delegation encourages independence while giving employees a sense of ownership and responsibility. Some supervisors consider delegating as something that diminishes their authority. But if done right, it makes the team more productive by letting supervisors focus on more important tasks.

Level One: Complete Supervision

This gives employees the least independence. It is ideal for complicated or dangerous tasks that need an extra level of care and expertise.

Level Two: Partial Supervision

This supervision technique requires a good balance between employee freedom and manager supervision. Employees have a limited amount of independence when performing their tasks but still require supervisors to monitor and evaluate work.

Level Three: Complete Independence

Contrary to most supervisor's beliefs, complete independence is the ideal type of employee supervision. When you can delegate tasks and give employees complete independence, this means that your employees possess a high level of competency.

Module Six: Implementing Delegation

After taking a look at the different ways of delegating, we will discuss the actual skills involved in delegating. You will learn how to delegate effectively and how this can improve overall productivity.

Deciding to Delegate

  • Tasks should provide opportunity for growth
  • Determine the cost of training against how often the task is to be performed
  • Determine value versus risks
  • The task should not be management related

To Whom Should You Delegate?

  • Level of training or assistance required
  • Determine if you have the time and training resources
  • Understand the individual’s preferred working style
  • Understand what the person wants from their job
  • Determine their long-term goals and interest
  • The person’s current workload
  • Determine if delegating this task require reshuffling of responsibilities

Providing Instructions

This involves taking the time to explain the tasks and processes. Teams and supervisors should work to develop a schedule for updates and milestones.

Monitoring the Results

As a supervisor, your task includes monitoring and supporting employees. Part of this is recognizing employees for exceptional performance.

Troubleshooting Delegation

  • How to avoid over-reliance
  • How to increase independence
  • Ask for recommendations
  • Ask another employee to perform a task
  • Get information from the source
  • Check for employees who are feeling overwhelmed with their tasks
  • Monitor and react accordingly

Module Seven: Providing Feedback

In this module, we discuss the different types of feedback you can deliver. This also includes using the appropriate type of feedback that increases the chance of it being received, understood, accepted and implemented by the person receiving the feedback.

Characteristics of Good Feedback

  • Specific
  • Timely
  • Expressed directly
  • Behavior focused
  • Actionable
  • Helpful

Feedback Delivery Tools

  • Direct Praise or Criticism
  • The Feedback Sandwich
  • The Open-Faced Sandwich
  • 360 Degree Feedback
  • Informal Feedback
  • Formal Feedback

Module Eight: Managing Your Time

This module gives you information on the different tools that help you plan and prioritize your tasks as a supervisor.

The 80/20 Rule

Also known as Pareto’s Principle, states that 80 percent of results from only 20 percent of actions.

Prioritizing with the Urgent-Important Matrix

Efficiency comes with prioritizing, which tasks should take more of your time. As a supervisor, you should be able to identify which is important and urgent.

Using a Productivity Journal

Prioritizing and planning are skills that are required for improving a supervisor's productivity. A journal makes it easier to implement this plan. A Personal Productivity Journal helps you focus on the different aspects of your work. This should also include what team member is involved in each task.

Module Nine: Resolving Conflict

As a supervisor, your role includes helping mediate and resolve conflicts within and outside the team. Conflicts, when left unmanaged, can result in poor performance. In this module, we will discuss the proper tools and techniques to solve conflicts.

Using a Conflict Resolution Process

This gives you an objective, neutral way to identify, explore, and resolve conflicts.

Tips in Maintaining Fairness

  • Never take sides
  • Encourage responses
  • Remain objective
  • Offer factual observations
  • Encourage win-win solutions
  • Ensuring a balance of power

Examining Root Causes

Creating Mutual Gain Options and Multiple Option Solutions

Module Ten: Tips for Special Situations

A supervisor can be hired from the outside or be promoted from within the team. This part of the course discusses the skills required for each situation.

What to Do if You’ve Been Promoted from within the Team

This can be challenging, especially for new supervisors. Transitioning from team member to a position of leadership can be difficult. Speak with other supervisors to get a working knowledge of the different roles and responsibilities of the position.

What to Do if You’re Leading a Brand New Team

May supervisors make the mistake of assuming that leading a new team is an easy task. This is because team members know little or nothing about each other. When leading a new team, make sure that you give them a clear role and objective.

What to Do if You’re Taking on an Established Team

This can be a difficult task for any supervisor. It is important that you get on the right foot and to do this is not to appear as a threat, but rather as a helpful new resource and valuable ally.

Module Eleven: Survival Tips for a New Supervisor

In this part of the Supervising Others Online Certificate course, we will discuss tips on how to get you on the path to becoming a great supervisor.

  • Ask the Right Questions
  • Go to Gemba
  • Keep Learning!

Section Twelve: Wrapping Up

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Management and Leadership Courses

Were you born a leader and want to put those leadership skills to good use? It’s so easy with Courses For Success – check out our great range of management and leadership courses now!

Please Note: We have included reviews from our Personal Success Program as we provide this free program with every course.

Section One: Getting Started

  • Objectives

Section Two: Setting Expectations

  • Criteria for Success
  • Spotting Opportunities for Improvement
  • Setting Expectations Verbally
  • Documenting Expectations

Section Three: Setting Goals

  • Understanding Cascading Goals
  • Creating SMART Goals
  • Helping Others Set Goals

Section Four: Assigning/Delegating Work

  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach

Section Five: Three Degrees of Delegation

  • First Degree: Complete
  • Second Degree: Partial
  • Third Degree: Complete

Section Six: Implementing Delegation

  • When to Delegate
  • Who Should I Delegate to?
  • Providing Instructions
  • Monitoring the Results
  • Delegation Dilemmas

Section Seven: High Impact Feedback

  • Characteristics of Good Feedback
  • Tools for Delivering Feedback
  • Informal Feedback
  • Formal Feedback

Section Eight: Managing Your Time

  • The 80/20 Rule
  • Prioritising with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using a Productivity Journal

Section Nine: Resolving Conflict

  • Understanding the Effective Conflict Resolution Process
  • Maintaining Fairness
  • Examining Root Causes
  • Creating Mutual Gain Options and Multiple Option Solutions

Section Ten: Establishing Yourself

  • Dealing with Promotion from within a Team
  • Supervising a Brand New Team
  • Dealing with an Established Team

Section Eleven: Survival Tips for a New Supervisor

  • Ask the Right Questions
  • Go to Gemba
  • Keep Learning!

Section Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(4347)
Average rating 4 out of 5 stars
5 star
52%
4 star
30%
3 star
12%
2 star
4%
1 star
2%

11 July 2020 10:14:24 PM

This was very helpful and has helped me organize the house.

11 July 2020 01:46:35 PM

Found this helpful. Has helped me reorganize my desk and my house. I am still doing my house. I have reorganized my emails.

11 July 2020 12:06:01 PM

This course was very helpful. I have reorganized my area so I can study. That is great as I normally don't listen or react to what I read.

10 July 2020 03:33:45 PM

Very helpful and motivation to get organised and re-visit my current practices.

10 July 2020 02:09:41 PM

I have thoroughly enjoyed this course as it has gave me lots of practical ideas to put in place to organize my busy work and home life.

I would highly recommend this course.

10 July 2020 09:03:14 AM

Great information and advise in this one

Thanks heaps

10 July 2020 06:40:28 AM

Good

9 July 2020 03:23:22 PM

So great to be back

9 July 2020 08:39:34 AM

brilliant

8 July 2020 10:49:11 AM

Good course

3 July 2020 04:56:36 PM

good

2 July 2020 12:07:39 PM

This course offered great suggestions and solutions for organization, setting priorities on tasks and setting up a continuing system to meet your deadlines and organization goals.

2 July 2020 09:41:15 AM

This course was very good in making you think through your thoughts and feeling and set some insight for yourself.

1 July 2020 03:50:07 PM

Nice Course

30 June 2020 02:23:32 PM

great information and tips

29 June 2020 10:16:25 AM

great course, learned new strategies and approaches on how to stay organized

29 June 2020 03:35:23 AM

Great course so far. Really loving the content.

28 June 2020 02:38:50 AM

Good

27 June 2020 11:47:21 PM

Helpful

27 June 2020 11:41:34 PM

Helpful

Load more reviews Loading...
1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card and Bank Transfer. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

We provide a 7 Day Money Back Refund on all Courses

Now Only €149 Save €90 (38%)
OFF RRP €239
Delivery Method

Online - Certificate

Get Info Pack

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value €300)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

Share this course

Course Summary

Course ID: 020TESOSC
Delivery Mode: Online
Access: Unlimited lifetime
Time: Study at your own pace
Duration: 6-8 Hours
Qualification: Certificate

Learn More With Course Bundles

Popular Courses and Bundles

Get a FREE Career Planner